Before reporting an issue

Make sure you are using the latest version of Layer Slider

We are working really hard to test everything and keep the plugin as bug-free as possible. However, there is no perfect software and our products are not an exception either. We strongly recommend you to use the most up-to-date version of the Item before reporting any issues. We are relying on your feedback and there is a good chance that we have already fixed an issue you may experience. You can check the last update date on the Layer Slider dashboard.

Make sure all of your extensions are up-to-date

Some outdated plugins and themes can cause issues in really unexpected ways, and you should have up-to-date versions of every plugin and theme you use. Most of the issues caused by 3rd party solutions, and there is a good chance that their authors have already released updates to fix the problems you may have.

Check through the documentation

Most of the issues that our customers are having are not problems with our Items, usually they are related with 3rd party components. We are trying our best to workaround common issues with 3rd party components, but it is not always possible. If you read this FAQ section carefully, you will most likely find the answer or solution that you are looking for.

Try to find the solution of the issue

Some extensions may interfere with other plugins in unexpected ways and can be difficult to find. If you are having an appearance issue, please report it to us and we will check it. In case of experiencing issues with features or functionality, you should try to temporarily disable every other plugins and switch to another theme (the default one is recommended). If it solves your problem, it is related with an other component and you should try to find the one by re-enabling them one after another and keep watching when you can reproduce the issue. Please note that in a multisite installation there can be further plugins on the network dashboard that your sub-site may not list them by default. Once we know the source of the problem, we can probably fix it or give you instructions to workaround it.